When you talk about the Dashboard are you talking about the customer MyAccount? In which case, from the Dashboard you scroll down to select the Manage TalkTalk Mail option. You should then see the list of your mailboxes. You can change the mailbox passwords if you wish but this isn't necessary if I've understood correctly... unless the passwords need changing for another reason.
You can sign in to each email account directly. An Internet browser will retain cookies for each mailbox session so you have to sign out of one mailbox before signing in to the next.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in. You can check the sign in works and once into the mailbox you can select the User Avatar top right and select the menu item Update your reset details to check you do have password recovery options saved in the case of a 'Forgotten password'.
You say the primary mailbox is working but the other two are not and that's after a password change for the primary mailbox. That suggests you're signing in to the primary mailbox via webmail and in that primary mailbox you have previously added the secondary email accounts so you have them all under one sign in.
In that scenario, the secondary email accounts have their passwords encrypted by the primary mailbox password. So when you change the primary mailbox password you can sign in using the new password but the added secondary email accounts will not work until you reinstate and save their passwords.
To reinstate and save the secondary account passwords:
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail primary email address, select Continue and enter its new password, select Sign in.
- Select the cog icon from the top right header bar
- Select the All settings menu item
- Select Accounts
- Select Edit for the first secondary email account
Scroll down to Password and clear the box to re-enter the correct secondary account password
Select the blue Save button
- Repeat for the next secondary email account
- All done
What I've covered above is:
- Where to find your list of customer email mailboxes in MyAccount
- How to sign in to each mailbox individually via webmail
- Where to find Password recovery reset details for each individual mailbox
- How to reset the passwords for each secondary account added to a primary email account in webmail
I hope I understood what the issue is with the secondary email accounts. Let me know. NB the above is a guide to the new TalkTalk Mail platform for mailboxes that have been migrated to that platform.
