on 19-12-2021 09:20 AM
Hello Everyone can't access my emails from my phone keep getting the message No password provided for talktalk
i can access online just not on my phone
on 24-12-2021 11:26 AM
Hi diorock4875, thanks for confirming the security information.
Please add the the affected email addresses to your private notes section of your profile.
on 22-12-2021 08:44 AM
20-12-2021 09:07 PM - edited 20-12-2021 09:09 PM
Unfortunately, if you have gone into your former MyAccount and selected Delete against the email address and then ignored the warning about the deletion being permanent then it's now impossible to move that email address to a new customer MyAccount. When you do get the new MyAccount registered then you'll just create up to 5 brand new talktalk.net mailboxes. You'll not be able to recreate the deleted email address.
In relation to the account number, for a billing date in mid December you'd normally expect a paper bill in early December. There may of course be postal delivery delays at this time of year. But not long to wait for January's bill to arrive to see the account number on that bill.
Or if you've previously set up a telephone enquiry password, that you can remember, and also verify some security questions, including the last 4 digits of the bank account you mentioned, then Customer Service Agents may be able to help you set up a new customer MyAccount. You'll need to give them an active non-TalkTalk email address to use as the Username/Login.
LiveChat to TalkTalk support is here: Our LiveChat team. Wait for the light blue Chat now button to appear; It's grey or clear when busy or offline.
Opening hours are here: When to contact TalkTalk?
TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.
Calls to Customer Services on 0345 172 0088 are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.
For calls to Customer Service agents from a mobile, use 0203 441 5550. TalkTalk supports the Text Relay Service: It's 18001 then 0345 172 0088.
on 20-12-2021 08:32 PM
O dear I deleted my talktalk mail account to try and sort out the problem so I can't get the email!!
Had a look on my bank account and talktalk has been taken out on the 17th
Of December. Had a look o.n my time machine on my mac and nothing from talktalk.
20-12-2021 06:26 PM - edited 20-12-2021 06:27 PM
on 20-12-2021 08:47 AM
Hi Steve, if you need any help with this please let me know and if necessary I can help you with the move of the email address.
on 19-12-2021 10:47 PM
As it's possible to create a talktalk.net email address only from within a customer MyAccount then the address will be linked to the former MyAccount that you had when creating the address. It should be possible to 'add' that address to a new customer MyAccount but sometimes this action does fail and the move of the address will need to be achieved for you by TalkTalk Support.
The important thing now is to set up a new customer MyAccount. Have you found your welcome pack and new customer account number?
19-12-2021 05:42 PM - edited 19-12-2021 05:44 PM
on 19-12-2021 03:45 PM
So, you may have had the email for years but if you've only recently resigned up for a TalkTalk Consumer home broadband package then you will have a new customer MyAccount or will need to Register for a new customer MyAccount. Or if your former MyAccount login has been merged with the new customer MyAccount then you'll sign in and select the current Account number assuming the Account number entry has a drop-down selector to indicate multiple accounts.
NB If you have to register for a new customer MyAccount you cannot use the same username/email address as used for the former MyAccount nor use a TalkTalk email domain for that initial registration.
What home broadband plan/package are you now on? A Future Fibre (Data only) package, a standard Fibre 35/65/150/250 package or a standard fast broadband package? Our plans.
What email domain is the one you're having trouble with? Just need the part of the email address after the @ symbol just in case there's additional guidance needed.
on 19-12-2021 03:12 PM
Hi again just tried the above and I got this message
You do not have an active TalkTalk Broadband or TalkTalk Mail Plus subscription, so you are no longer able to create or add new email account
And now I'm getting a pop up about my subscription ending in January!
I have only just signed back up to talktalk
on 19-12-2021 02:24 PM
Let us know if you're a TalkTalk Consumer customer taking a full-fibre service. Manage TalkTalk Mail options are not yet included in the full-fibre MyAccount management.
Otherwise, here's the relevant help content:
on 19-12-2021 01:24 PM
hi thanks for the quick reply. I'm a talktalk customer had the email for years. Only happend for the last couple of days how do I add my email address?
Thanks again Steve
on 19-12-2021 09:28 AM
Are you a TalkTalk Consumer customer taking home broadband or a MailPlus subscription?
If the email address is not listed in an active customer MyAccount then it may be limited to webmail only access.
Or a weak password may prevent the use of email apps.
What's your customer status and your thoughts on password strength?