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Secondary email

F10rrell
Team Player
Message 4 of 4

Since the outage today my secondary email will not populate in webmail. I am getting the following message: 

Error

Your e-mail account obscured for customer security was disabled due to invalid credentials. Please edit the account and enter correct credentials to enable it again
 
Any advice please?
Lesley
0 Likes
3 REPLIES 3

Message 1 of 4

Excellent.

We appreciate you taking time out to let us know.

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution

F10rrell
Team Player
Message 2 of 4

Thank you, all sorted out now 🙂

Lesley

Gondola
Community Star
Message 3 of 4

Hi Lesley

 

Yes, the secondary email account just needs the password entering and saving and the account will be re-enabled.

 

Using a desktop browser you'll see the following in the Accounts settings:

 

Error - Email account disabled due to invalid credentials

 

  • Select the main settings menu triple line icon top right header
  • Select Settings from the menu
  • Select Accounts in the left side panel
  • Select Edit for the relevant account
    You'll see an Edit window
  • Scroll down and clear the password box and enter the password for the incoming / outgoing server
  • Select the Save button

You'll be back in action for both the primary and secondary email accounts.

GondolaVolunteer 2017-2022

  Like (below) to support me . . . Mark as solved (below)  Accept as Solution