i can login into talktalk email account

[oloorijay]

Hello, for some weeks now I can log in to my TalkTalk email account. Every time I log in I get a wrong password notification and if I try to request my password I get an email address that does not have a TalkTalk domain associated with it. So not sure what happens. kindly advise what I need to do. 

Talktalk account email address: gmail address obscured for customer security

changed it from personal domain obscured for customer security thinking the firewall was bouncing the email services. 

I will await your response soonest. 

[Ady-TalkTalk]

It appears that your MyAccount is part of an incident. Unfortunately I can't help with incident issues it will require the incident to be cleared in order to resolve this for you. 

Ady

[Ady-TalkTalk]

Do you mean you want to check a talktalk email account or login to see your bills?

Ady

[oloorijay]

HERE IS THE ERROR AM GETTING. It looks like you're already registered with TalkTalk. Please try to login. to your account or reset your password.

I only need access to the TalkTalk email not sure what else to do tbh

[Ady-TalkTalk]

Ok I've cleared out the remaining settings. Please give it another go for me. 

Ady

[oloorijay]

oh by the way I can still log in to my TalkTalk account with XXXXXX REMOVED FOR SECURITY READONS but can't access my TalkTalk email via the same details 

[oloorijay]

I tried to register again and I got this error after entering my information

name, TalkTalk acct number dob 

It looks like your details haven't been recognised. Check to make sure you've typed everything incorrectly.

[Ady-TalkTalk]

Ok it's deregistered. You just need to go back to MyAccount and register again with your preferred email address. 

Ady

[oloorijay]

okay great. you can go ahead, please.

[Ady-TalkTalk]

Your plan won't be affected at all. 

Ady

[oloorijay]

oh, will my current plan need to change? or everything will remain the same. 

[Ady-TalkTalk]

It will mean that you're creating a new MyAccount to access your fibre account? 

Ady

[oloorijay]

oh, I see. if it won't affect my current account kindly go ahead.

[Ady-TalkTalk]

Just to be clear you don't have any TalkTalk email addresses. If you mean accessing your broadband account then I can deregister it for you so that you can register again from scratch, But I'm not permitted to tell you what the login is. 

Would you like me to deregister the account for you?

Ady

[oloorijay]

Hello, no I can't log in to TalkTalk email via https://apps.talktalk.co.uk/appsuite/ and when I try to reset my password I am getting a domain does not have a TalkTalk DNS or something

[Ady-TalkTalk]

Are you actually wanting to change the email address you use to login to MyAccount?

Ady

[Gliwmaeden2]

@oloorijay, to send a PM to Ady, click on his avatar in his posts and you'll be taken to the option to send mail.

Never post that sort of personal information on the open forum pages. 

[oloorijay]

Yes, I always use XXXXXX REMOVED FOR SECURITY REASONS as my email account but for some unknown reason, I can log in, and request a password that is why I changed the email to XXXXXXXX REMOVED FOR SECURITY REASONS hoping that will fix it. However, have I been using the wrong email address?

[Ady-TalkTalk]

That's a gmail account that you use to login to MyAccount, but it's not a TalkTalk mail account. 

Ady

[oloorijay]

Do you mean gmail.com?

[Ady-TalkTalk]

Thanks for confirming the security information. Please send a PM wit the affected TT mail address. 

Ady