I hope you can resolve this problem.
I have wired and wifi connections through my Huawei HG633.
The wired connection to my YouView box is not reliable. It will disconnect overnight and requires a reboot of the router.
Going through Settings the message on my tv screen says "We can't connect to the internet. Please check the connection between your box and the router, then restart your router."
The tv light on the router does not light up when I am getting this error message.
My MacBook can also be slow to connect when I am using wifi.
I frequently have to reboot the router in order to resolve the problem.
Thank you for your attention,
Solved! Jump to the Best Answer.
If the router is running firmware V1.22t this has a bug in it that can cause this problem. I will escalate this now for you to one of TalkTalk's OCEs to pick your thread up and they will investigate it for you.
The forum is not real time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & Bank Holidays). Alternatively, you can call the call centre or use on-line chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TT will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
many thanks for your guidance this morning.
I contacted TalkTalk through their chat line service and I believe my firmware has been updated.
Your title of Community Star is well deserved.
just double checked for you and the firmware has been updated to v1.22.1t
OCE's Hours of Operation - Mon to Fri 8am to 4pm. Urgent issues outside these times, please use Live Chat
Broadband is now working so much better than before. Many thanks for your fast response to my problem.