on 20-07-2020 10:36 PM
Only recently had a case solved by complaints managers. Had numerous engineers out and weeks of calls from complaints managers. Speeds were fixed and back to the usual 65mb. However, tonight i've had a few spinning wheels when trying to stream and web pages failing to load. Just logged into the router to see what speeds are and it says speed to the router have dropped from 65mb down to 47mb.
on 08-10-2020 09:56 PM
on 08-10-2020 03:20 PM
on 19-08-2020 09:39 AM
I'm sorry to hear this. I've re-checked the connection stats and the connection looks stable for 8 days. Did you notice if any lights on the router changed when you lost the connection? Would you like me to raise a complaint again and ask our Tech Team to contact you directly?
on 18-08-2020 02:46 PM
No i didn't try that this time. I just switched between 2 routers twice to get speeds back up instantly. The internet went totally down again at 3am this morning. I couldn't sleep so tried to catch up on my favourite tv shows but couldn't even do that. I'm so fed up with it to the point im close to giving up and just going without internet at all and get used to a life without it like the old days. Its too stressful.
on 11-08-2020 08:36 AM
If the speed is dropping because DLM is changing your profile this will be because DLM is detecting disconnections and/or errors that are higher than acceptable over a given amount of time
Your line profile hasn't changed since the 3rd so if the speed just dropped it could be a noise spike causing the router to lose sync and resync at a lower speed, swapping the router may then have then caused the router to resync back on target if the increased noise level was no longer there
Did you try switching the router off for 30 minutes and retesting before swapping it over for you other router?
on 10-08-2020 12:04 AM
on 09-08-2020 11:46 PM
on 27-07-2020 09:03 AM
Apologies for the delay. I re-raised a complaint back to our CEO Tech Team on Thursday and I'm sorry that you haven't been contacted. I've contacted them again now and requested that you are contacted ASAP.
on 24-07-2020 06:34 PM
Ok, still not had any contact from anyone....
As i said, the complaints manager closed the case last week and said it was solved. Yet when logging into my account to run a test on the line it says a case is open (who opened that then? or did the complaints manager fail to actually close the last case?) and the test results just keep saying there is an issue and they are working on it. Speeds from the router were 65mb for years and have dropped to 47, and wifi speeds are virtually nothing. Streaming anything results in spinning wheels and websites struggling to load. The last 2 complaints managers said as far as they are concerned if speeds have been 65mb for years then they should still be 65. We are 80/20 from the cabinet. This is 2020 where speeds are supposed to be getting faster and faster to cope with modern life, not slower and slower so its virtually unusable. Speed test just showed 7mb. Look at it this way. The Playstation 4 games console on its own uses OVER 40mb of bandwidth when downloading games and updates. These updates these days are hundreds of gigabytes in size and take ages to download. While someone is downloading a game or update on just the Playstation 4 nobody else can use the internet, that's it, you can only use 1 device at at time, in 2020!!! We have 4k tv's, games consoles, laptops, phones, tablets, security cameras and doorbells, have to work from home, shop from home etc etc etc etc etc. And the next generation consoles come out in a few months where games will require even faster speeds!! I can see 5G coming along and killing off home broadband providers. Because if 5G is going to be super fast hundreds of megabytes speeds and reliable then why on earth would anyone bother with home broadband anymore.
on 22-07-2020 02:35 PM
on 21-07-2020 06:03 PM
on 21-07-2020 05:55 PM