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New Installation - No router

Adamantia
First Timer
Message 4 of 4

Hi, 

 

I ve placed my order few weeks ago and i haven't received my router yet. The engineer came this morning and finished his work from his side, but still no router. I can see online that the router has been dispatched and was actually expected to be delivered yesterday. I can not track my delivery with yodel as they dont give you a tracking number. I spoke with an agent this morning but he couldn't help me to resolve this. So I wonder is this something normal. Should I be wait for the delivery or request a new one? 

 

Adamantia

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3 REPLIES 3

djbdane
Conversation Starter
Message 1 of 4

I have a new install tomorrow and the Router arrived OK today - I got an email from Yodel this morning saying it would be delivered today so keep an eye on your inbox for delivery updates.

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Karl-TalkTalk
Support Team
Message 2 of 4

Hi Adamantia

 

I'll place a manual order for a router for you.

 

Thanks  

 

Karl. 

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Ste_Nix14
Community Star
Message 3 of 4

Hi @Adamantia 

 

I will get this escalated to and OCE who will be able to assist with this. In the meantime can you ensure your profile is up-to-date with your Home tel number etc.

 

Thanks 😊

 

Steve -
Have you tried turning it off and on again!