cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Loss of Broadband and phone

Reply
1 REPLY 1
Highlighted
Chat Champion

Between 1.30 and 3.13 pm om 28th Jan. I completely lost all Broadband and phone connection, I phoned and texed TT. They said that it was a network fault. Yesterday 30th Openreach came and found out which box it was in. It seems that some engineer had disconnected my line by mistake, this they rectified and now I am back online, they did it within 30 minutes. Now I am a happy bunnie.  This is the first major problem I have had. Years ago I had a few little ones. I forget how long I have been with TT.

I hope to see my Pilot face to face
When I have crossed the bar.
Lord Alfred Tennyson


Alfred Lord Tennyson
Highlighted
Community Team - TT Staff

Hi

 

Glad to hear that service has been restored. 

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE