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Unable to retrieve previous bills

Crawf001
First Timer
Message 2 of 2

Good evening,

 

I am trying to download my mobile bills from 2020, but they are not appearing under "My Account" and my transaction history claims that I am a new customer with no history (incorrect as I have had this account since 2017).

 

How can I get this corrected and access my documents?

 

I need this in order to check my call records for an official matter. If this cannot be resolved quickly, is there another way to retrieve my calls list from a specific period?

 

Many thanks.

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1 REPLY 1

Gondola
Community Star
Message 1 of 2

Hi Crawf001 

 

Mobile billing in your customer MyAccount has the last 12 months of itemised calls made.

 

For anything more than 12 months you'd ask the TalkTalk Mobile team.

 

LiveChat to TalkTalk Support (excluding contract cancellations) is here:  Our LiveChat team.  Wait for the light blue Chat now button to appear; It's grey or clear when busy or offline.

 

Opening hours are here:  When to contact TalkTalk?

 

TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.

Calls to TalkTalk Mobile Customer Services on 0345 172 0044, TalkTalk Mobile is option 1, free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.

 

To contact TalkTalk Mobile it's 0800 458 5331.

TalkTalk also supports the Text Relay Service: It's 18001 then 0345 172 0088.

GondolaVolunteer 2017-2022

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