Mobile support

For any questions about your TalkTalk mobile service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

phone has been hacked

DZ199
First Timer
Message 4 of 4

Help!  I have been notified by text and email that I have exceeded my allowance. Mobile used by my wife who is within her allowance every month in fact account in credit. On checking there have been charges TODAY  data usage 3 lots adding up to £76 . Not possible. Tried to contact all closed even the report stolen phones.  Its a nightmare. Dont know if further charges will be made.

Will try to contact tomorrow.

Any thoughts please?

0 Likes
3 REPLIES 3

martswain
Philosopher
Message 1 of 4

Who installed a dodgy app and allowed it data usage ?

 

Most phones allow you to see which app has used the data, have you checked that ?

 

 

0 Likes

Arne-TalkTalk
Support Team
Message 2 of 4

Hi @DZ199

 

Sorry that you are having problems. 

 

You will need to contact our mobile customer service team on 03451720088 

 

Unfortunately we don't have access to the mobile billing system

 

Sorry 

0 Likes

Gliwmaeden2
Community Star
Message 3 of 4

There are no staff on here before Monday, @DZ199.

 

Phone support is closed except for accessibility and sales on a Sunday. 

 

Your best bet would be Chat, after 9am. 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

 

Gliwmaeden2, a fellow customer.
0 Likes