phone has been hacked

[DZ199]

Help!  I have been notified by text and email that I have exceeded my allowance. Mobile used by my wife who is within her allowance every month in fact account in credit. On checking there have been charges TODAY  data usage 3 lots adding up to £76 . Not possible. Tried to contact all closed even the report stolen phones.  Its a nightmare. Dont know if further charges will be made.

Will try to contact tomorrow.

Any thoughts please?

[martswain]

Who installed a dodgy app and allowed it data usage ?

Most phones allow you to see which app has used the data, have you checked that ?

[Arne-TalkTalk]

Hi @DZ199

Sorry that you are having problems. 

You will need to contact our mobile customer service team on 03451720088 

Unfortunately we don't have access to the mobile billing system

Sorry 

[Gliwmaeden2]

There are no staff on here before Monday, @DZ199.

Phone support is closed except for accessibility and sales on a Sunday. 

Your best bet would be Chat, after 9am. 

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529