Showing results for 
Search instead for 
Did you mean: 
Need help?

Want to know how to get the most out of our community?

Hey, I'm Michelle and I wanted to tell you about our community and how it's packed full of useful information, answers and has a horde of active members waiting to help or just to say hey! We know forums can be a little daunting at times, so here are some of my useful tips to help you get the most out of the community:

Get Searching

Search is the quickest way to locate the information you're after, use the big red box above. If you don't find what you're after you can always post your own question.

Search now

Get stuck in

Prefer to jump straight into the community? Checkout the yellow "browse" tab over on the left hand side, here you'll find the entire community at your fingertips.

Try now

Join the party!

Had a peek around the community already? If so you'll no doubt want to join us, just hit register below and follow the instructions. Don't worry I'll still be here to help once you've registered.

Register now

Complaint Letter




I sent off a letter of complaint to TalkTalk on 23rd July 2013 to the following address:

TalkTalk Correspondence Dept.
PO Box 360,
SO30 2LY


It has been over 5 weeks now and I haven't received a reply. 


Is it possible for someone on here to confirm that TalkTalk have received my letter?

Thank you

Community Team



Apologies for the long delay in responding to this. 


I have located your letter, it was received in July and placed in the complaints queue, I have asked the complaints team to pick it up and respond ASAP.








It has now been 3 months since I sent the letter and I still have not received a response. 



Community Team



I have requested that a new complaint is opened for you and escalated to the CEO's office again.


Apologies for the further delay.  Our CEO's office will be in touch.