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Slow broadband speeds

mbdx9aad
Team Player
Message 2 of 2

Moved to TalkTalk from BT and line went live last week. Since then, download speeds are on average 0.5mps or lower. With Bt I was getting at least 2mps download.  I contacted  Talktalk at the weekend and was told that there were no faults on the line and that a new router would be sent out. I have tried another router that I have and there is still no difference in the download speed. So annoyed as I rely on a steady connection for work. Please advise as I am still within 14 days to cancel contract and furthermore am getting lower speeds than what was guaranteed. 

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi mbdx9aad 

 

Closing as duplicate thread, I have posted on your other thread.

 

Thanks

 

Debbie

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