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Upgraded from Fibre medium to Fibre Large

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3 REPLIES 3
Peter Alderson
First Timer

I upgraded to Fibre large 3 days ago from the medium package. 

 

I know it takes 24 hours to kick in/change but today i have again tested and im getting exactly the same download speed as before. 35mbps every time. 

 

My upload speed has gone from 2 - 18mbps but im not really that bothered by that tbh. 

 

Does anyone know if this is just the maximum download I am able to get in my location or it just takes longer to change?

 

If it stays the same I might aswell just cancel as im paying more for the same download speed. 

 

Thanks in advance for any advice. 

OCE_Michelle
Community Team - TT Staff
Solution

Hi Peter Alderson,

 

I'm sorry for the delay. I've completed a line test which hasn't detected a fault and the sync speed looks good. Could you try switching the router off for 30 minutes and then retesting to see how the speeds compares.

 

Thanks

 

Peter Alderson
First Timer

That seems to have done the trick, am now getting 70mbps. 

 

Thank you for your help. 

 

If it slows again is it worth turning the router off again for 30 mins?

OCE_Michelle
Community Team - TT Staff

Hi Peter Alderson,

 

Thanks for the update. Hopefully you shouldn't have to do this, however if it does then it would be worth a try. Just to advise, I wouldn't recommend switching the router off too often as this can lower the broadband speed.

 

Thanks