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can.t open my email, it's been days now

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39 REPLIES
the king of scotland
Conversation Starter
I can log into my email but every time i try to open one all i get is.

There was an error loading the message. Please try again later.

This has been going on for days not and later has never come. Any chance you can fix thisSmiley Mad
Fred_Sheehan
Community Star
Hi King of Scotland

Have you tried a different browser?

Firefox is having hissy fits with me at the moment, (only on the talk talk sites), whereas IE8 is working properly (well 95%) anyway.
the king of scotland
Conversation Starter
Im using internet explorer 8 fred.
Plus since i can log on,
you would think not being able to open the email is T.T fault.
As it's their error message poping up to try later...

ThanksSmiley Wink
Fred_Sheehan
Community Star
Fair enough, worth a try.

Lots of the talk talk site is currently playing up, the developers are trying to migrate the old site to the new one and it's causing some difficulties it seems, but as it is now affecting the web mail system and the my account pages, perhaps, just perhaps, the Beta will be gone soon....lollollollol
the king of scotland
Conversation Starter
fingers crossedSmiley Wink

I checked yet again & have mail siting i can't get too
barney
Philosopher
Could you try now? It appears that the engineers have been working on this issue today and my webmail account is now accessible, although it is still reporting an error regarding slow delivery.
the king of scotland
Conversation Starter
i've been trying since the last post barney

saved & new email will not open.

I have one draft email that does open though..
The Islander
Philosopher
Have tried using a email client like Thunderbird? You might get to your email quicker.
the king of scotland
Conversation Starter
i don't even know what that is budSmiley Indifferent
barney
Philosopher
Thunderbird is an email client that you download to your pc/mac. This allows you to send and receive emails without having to open a web browser and login to your webmail.
It is a relatively easy programme to set up and quite easy to use. If you would be interested I have included a link to the website here: www.mozillamessaging.com/en-GB/thunderbird/
My regards
Barney
the king of scotland
Conversation Starter
A few years back talk talk had the same problems and they sent out a link showing you how to set up OUTLOOK EXPRESS. So you could use it to import your emails.

I've long since formated my pc & forget how to do it...
This would be another option i'd much rather use if anyone knew where to find such a link.

Thanks for all the inputSmiley Wink
barney
Philosopher
billybob
Philosopher
Originally Posted by barney
Here you go:

help.talktalk.co.uk/app/answers/detail/a_id/1462/p/1743/r_id/113152


barney give yourself a big and i mean a very big pat on the back.Smiley Very Happy
the king of scotland
Conversation Starter
Done & working barney & billybob
I just opened this from TT using outlook, I don't think they'll mind me posting...

Dear TalkTalk Webmail User,
We are really sorry for the inconvenience we are making you pass through,we
are having problem with our database due to our recent upgrade and we can
not find your data. Please we need to rectify this problem before the next
24-hours if not, you may not be able to send or receive email with your
TalkTalk e-mail address.
Smiley Indifferent

maybe they should have a word with outlook express, as to where they found it..

Thanks allSmiley Wink
barney
Philosopher
Can I just check that you are now able to access you emails? The TT message is in broken English which even I find hard to understand - and I am not English!!
the king of scotland
Conversation Starter
Yes!

I only added one of my talktalk emails into outlook express and it found over 496 messages. The message i just posted, talktalk must have sent that to my email account, which outlook found first try.
barney
Philosopher
Very glad you have it all sorted now.Smiley Happy
the king of scotland
Conversation Starter
I don't belive it, that emial I posted was an older one. When I first had email problems HAHAHAH....
So I'm still waiting for their responce to the contact us error message i sent.

But hey! I can still access my emails, if in a round about way..lol


Thanks everyone, I'll let you know if they ever fix my talktalk email pageSmiley Wink
the king of scotland
Conversation Starter
Got this email from TalkTalk & after logging in, which was really slow. I’m still getting the same problem.
But what's worse, TalkTalk want me to pay too speak to them on the phone, yet it's their problem..... Unacceptable TalkTalk Smiley Sad

TT email:
We have spoken to the Tiscali engineers who have informed us
that planned maintenance has been completed between Tuesday 12th and Friday 15th October 2010.

If your email is still not working, please contact Tiscali
directly on 0871 222 3311 [calls are charged at 10p a minute from BT landlines,
or 5p a minute from a TalkTalk landline. Calls from mobiles or other networks may vary.
barney
Philosopher
Hmmm. Seems that this may be an email service associated with a Tiscali account. Were you with Tiscali previously? If this is the case, although TT have absorbed Tiscali, the two have not been completely merged yet and you may therefore have to contact Tiscali direct for them to resolve this issue.Smiley Sad