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Box not working properly at all.

Nairnite
First Timer
Message 3 of 3

Talk talk YouView box is doing all manner of strange things. The pause does nothing. It just keeps playing and if you try to fast forward it takes at least a minute to comply but that is just if it actually does it all. The picture freezes but the sound carries on. It is a 50/50 chance that the recordings will actually record or not. Sometimes the recordings will not stop. They just carry on for hours. We have to reboot the box at least ten times a day. The box often turns itself off  or the screen just goes black. If you are watching a recording it just keeps playing even if you are trying to stop it. No button on the remote control will work. Again the system has to be turned off . It only works for a certain amount of time then we have to go through the same procedure again. 

Nairnite

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi

 

Try the reset advice and let me know if this helps.

 

Thanks  

 

Karl. 

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fr8ys
Community Star
Message 2 of 3

First, have you changed the batteries in the remote to see if the box responds better?

 

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

 

Also, as TalkTalk no longer provide recordable boxes, if recording is important to you, then the above is your only option to getting the box to work, if it can be reset satisfactorily

Hope it works but if not then you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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