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How can i cancel my service if nobody to answer calls?

TruBrit78
First Timer
Message 2 of 2

I joined talktalk. Absolute rubbish. 3 months I've been paying for talktalk tv that has never been connected.  To leave I have to phone a number. Call the number they say nobody to take calls. My internet not even enough strength to work Google. I've paid £113 past 3 months when should be £69 and talktalk just ignore 

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1 REPLY 1

fr8ys
Community Star
Message 1 of 2

You will need to speak to the Loyalty Team
0345 172 0046 is currently working. Say "Loyalty Team" or "leaving TalkTalk" or "cancel TalkTalk" when prompted and you should get through to someone to talk to.
You may though have to listen to a few lengthy recorded messages, but if you persevere you should get through to someone.

They are currently working Monday - Friday 10am-6pm but as tomorrow is a bank holiday you may not get through until Tuesday

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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