on 29-09-2021 03:16 PM
Hi. I would like to get added to my father's account as a nominated user so that I can help him get a new set-top TV box. The current box is very old and slow/unresponsive and more or less unusable. My father is old and frail and is unable to phone or message TalkTalk himself. I just spoke to a very helpful man on the TalkTalk customer service phoneline, who looked at the account details and said he would be able to send us a new box. But he said I would need to be added to the account as a nominated user first, seeing as my father cannot contact TalkTalk himself. He said I would be able to do this by posting here. Could you please advise on how I can get added as a nominated user to my father's account? Many thanks!
on 30-09-2021 01:56 PM
30-09-2021 11:33 AM - edited 30-09-2021 11:34 AM