Everything was fine Sunday morning. There were very high winds all afternoon. Turned TV back on around 4:30 pm, no picture, just blue screen with message "no input signal". Only 5 green lights glowing on router - the TV light was out. Turned router power off, then back on. Just the 5 lights came back on. It's now Tuesday night, I've tried turning the router off and back on again, still no TV light, and no input signal to TV. I'm in the vulnerable category and am getting desperate.
@MaggieH1 hi so we can help can u explain what the issue as as it seems it not connecting to the internet??
but are u still getting a normal service on the free view channels??
are u trying to get internet channels??
have u tried turning of the tv box and the router then turn the router on after 30 mins then wait a few mins then turn the tv box on.
there is a power button on the back of the TV box or u can hold the power button on the front of the box for a few secs then it will restart.
it depends as the staff are helping but still facing some delays as this site is not a 24/7.
please can u reply back with some more clear info on the issue so we and the staff can help u.
also please complete ur profile so the staff when reply can help u out.
A bite of info of Forum:
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time,(excluding weekends & limited cover on Bank Holidays). The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:- Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
please do not post any personal info on here as full public
If the TV is showing no signal, check the source channel via the remote - make sure the correct HDMI input channel is selected for the box.
Are there lights on the front of the box when you turn this on via the button at the front.
If you press a button on the youview menu, does any menu item appear on screen.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE