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Picture and sound glitching, jumping, freezing constantly

Mrsjid
First Timer
Message 3 of 3

For around 3 weeks now the picture and sound has constantly been breaking up, glitching and pixelating for a second or two at a time, it’s now becoming more frequent and lasting 3-5 seconds every time it does it. Trying to watch a 30 minute tv programme tonight and it must have done it more than 10 times throughout that 30 minutes. All connections checked and fine! Tried turning off and leaving it then rebooting, makes no difference! Paying for a device that is becoming unusable! 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Mrsjid 

 

Please follow the advice from fr8ys then let me know if this helps.

 

Thanks  

 

Karl.

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fr8ys
Community Star
Message 2 of 3

have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

 

Also if you wish to keep recording, this would be your best option as if the box is replaced, it will be a non recordable box as TalkTalk no longer provide boxes that record.

Hope it works but if not you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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