Powerline Adaptors

[Elizabeth28]

Hi

My parents have a Talk Talk TV box, however they have been unable to watch catch up due to the powerline adaptors not working.  I've tried all the recommended trouble shooting points but think they are too old to get going again, the adaptors that is, not my parents.  Can you please confirm how to order a new set for them as they are now housebound.

Kind regards J

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Elizabeth28]

Received, thank you Karl, two very happy parents!!

Regards Jo

[Karl-TalkTalk]

Hi

Adaptors are now on the way.

Thanks  

Karl. 

[Elizabeth28]

Thank you Karl

I have now updated my parents account number and telephone number.

Kind regards J

[Karl-TalkTalk]

Hi

Can you check the account number you have added, I'm showing an account in another name when checking.

Alternatively add there home phone number so I can locate the correct account.

Thanks  

Karl. 

[Elizabeth28]

Hi, I have included my parents account number in my account profile notes, is there anything else you need?

[Karl-TalkTalk]

Hi

Please add your parents home number to the private notes of your 'Community Profile' and I'll get a reolacement set of adapters out to them.

Thanks  

Karl. 

[Divsec]

Hi @Elizabeth28 please ensure that your parents details are in your account profile and a staff member will be able be able to help you