Problems with recorded/recording programmes

[Sandy1968]

These latest issues started a few days ago with the remote control being unresponsive to the picture freezing on the screen. The main issue now is the youview box won't record any programmes & the programmes previously recorded won't play.

I've re-booted the the tv box 3 times and re-paired the Network Connector & Wi-Fi Extender boxes but the connection between them is still slow with the Powerline light being orange rather than green. Has anyone got any suggestions to solve these issues?

[Karl-TalkTalk]

Hi

Sorry to hear you have lost the previous recordings.

Try some recordings going forward, and any issues, please let us know.

Regards,

Karl. 

[Sandy1968]

Hi Debbie

Sorry for the delay in getting back to you. I've installed the new connector & extender kit and there was no change. I did a factory restore & this has solved the recording issues but obviously we've lost all of the programmes we did have. 

Regards

Sandrina

[Debbie-TalkTalk]

Hi Sandy

Thank you 🙂

The replacement adapters are on the way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

[Sandy1968]

Hi Debbie

I've updated My Profile as requested

Thanks

[Debbie-TalkTalk]

Hi Sandy

Please can you add your name and TalkTalk telephone number to your Community Profile, I can then send the replacement adapters first.

Thanks

Debbie

[Sandy1968]

Hi Michelle

Yes, please can we try another new set of adapters. If this doesn't solve the problem will we be sent a new tv box?

Thanks 

[Michelle-TalkTalk]

Hi Sandy,

Thanks for confirming. Would you like us to replace the adapters to see if this resolves this particular issue?

Thanks

[Sandy1968]

Hi

Have re-booted & re-paired the extender kit - no change. Have noticed this morning when the TV box is on standby all the lights on the extender box are green. As soon as the TV box is on the Powerline light is red.

[Michelle-TalkTalk]

Hi Sandy,

Thanks for the update. Did you try switching the adapters around? Have you also tried resetting them up again?

Fix a problem with your wireless Powerline adapters

Thanks

[Sandy1968]

Unfortunately the router & the tv have to be in different rooms. The Wi-fi Extender kit was showing all green lights until a few days ago. This is about the 3rd kit we've had over the 8-10 months I've had TalkTalk. Thought it might be something different as this is the 1st time we've had issues with recorded programmes. Do you think a new Extender Kit might be the solution? 

[Karl-TalkTalk]

Hi Sandy1968 

If the lights on the adapters is orange, this indicates the communication speed between the adapters is dropping.  This could affect the performance of the box.

Try swapping the adapters around, make sure the adapters are direct into wall sockets where possible.

If still remaining orange, try other wall sockets if possible to rule out any internal wiring issues etc.

Thanks  

Karl.

[Sandy1968]

Looks like a factory reset is on the cards!

[andrew1152]

I have experienced exactly the same problem. This is on a fairly new box purchased in December 19. Look forward to a resolution. The only thing I have not done is a factory reset as I did not wish to lose recordings.