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Recording fails

Darcox
First Timer
Message 4 of 4

Hi 

For the last few days at ant time of the day all of my recordings fail.

I have read online about a £4 secret charge that if you don't pay blocks this service but I can't find any solid info on this

 

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4

Hi Darcox,

 

Can you please update your community profile to include your:

 


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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fr8ys
Community Star
Message 2 of 4

I should have added that TalkTalk no longer provide recordable boxes, only the lite one, so if recording is important to you, trying the various resets is the only way for you to hopefully retain this function.

 

Also, you are in the staff's queue for a response.

 

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Message 3 of 4

The £4 charge only gives you access to TalkTalk tv services.

 

Not paying this does not affect the facilities of the YouView box and it will continue to record.

 

Boxes do sometimes fail and then they will require maintenance. Its usually a hard disc error, but one of the following will usually work.

 

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart. Alternatively, you can turn off from the back and power back on.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the OCE look at other alternatives.

Hope this helps.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).