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Replacement box? Where is Customer services?

Marcelo1147
Chatterbox
Message 6 of 6

Can anyone advise how I get a replacement box? Talk Talk customer services seem non existent on here. I have had 'failed to record' one too many times. I know to fix and I am fed up with losing recordings by factory resetting. I now just want a new box. Help! Thanks. 

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5 REPLIES 5

Message 1 of 6

Hi

 

A replacement TV Box is on the way to you.

 

This should arrive within the next 48hrs.

 

Regards,

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 2 of 6

Hi I have added my number. Mobile preferred. Test have already been run on the broadband. I really just want a new box sent, I don't want to spend ant more time on the phone going diagnostics. I have been through this too many times, have lost so many recordings. Now the box doesn't work at all as it won't turn to the live channel and hangs. Please can you just arrange to send a new please?

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Message 3 of 6

Hi I have added my number. Mobile preferred. Test have already been run on the broadband. I really just want a new box sent, I don't want to spend ant more time on the phone going diagnostics. I have been through this too many times, have lost so many recordings. Now the box doesn't work at all as it won't turn to the live channel and hangs. Please can you just arrange to send a new please? 

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Karl-TalkTalk
Support Team
Message 4 of 6

Hi

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if required. We will then reply via this Community.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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fr8ys
Community Star
Message 5 of 6

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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