on 28-05-2021 12:11 PM
Youview box was replaced as it no longer recorded successfully, though picture and sound was good. Installed replacement box and for a short while all looked good. After around 10 minutes picture was increasingly pixellated and sound poor also. Checked settings and found 100% quality initially but reduced to 70%, hence problem. Have spoken to Talktalk but not received an answer that has solved it. Checked quality on old box -100% consistently
on 31-05-2021 10:34 PM
Have you tried a Maintenance Reset option 2 which will keep your recordings as follows :
Maintenance Reset Option 2 (Keep Recordings)
Turn the box off, then unplug the power lead for about 10 minutes.
Re-plug in power lead.
You will then need to reset your personal settings (such as parental controls / ANTENNA OUT / Surround Sound etc.) and also probably reset your scheduled recordings (It might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.
If you do NOT have any recordings that you want to keep :
Blue YV /Menu button on the remote > Settings > Factory reset. This option will re-format the hard drive and reinstall the system on your box and you will lose all recordings.
Again It is also a good idea to restart your router once you have done this.