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SET TOP BOXES AND WIRED NETWORKING NOT WORKING

wellie51
Chatterbox
Message 1 of 6

UP UNTIL SUNDAY EVERYTHING WAS WORKING PROPERLY, BUT SINCE SUNDAY, MY YOUVIEW SET TOP BOXES WILL NOT CONNECT, NOR ANY OTHER WIRED DEVICE, YET ALL THE WIRELESS DEVICES WORK AS THE DID. SOMETHING HAS HAPPENED TO THE WIRED SIDE OF THE ROUTER. I HAVE POWERED IT DOWN AND UP A FEW TIMES. THIS HAS MADE NO DIFFERENCE. WERE ANY UPDATES DONE TO THE ROUTER FIRMWARE OVER THE WEEKEND?

HOW CAN THIS BE FIXED?

I HAVE MISLEAD THE PASSWORD CARD FROM BACK OF ROUTER SO I CANNOT INSTIGATE A RESET BY LOGGING INTO THE ROUTER FROM MY PC.

WHY IS IT SO DIFFICULT TO GET HOLD OF SUPPORT?

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5 REPLIES 5

ferguson
Community Star
Message 2 of 6

Bit confused as to what it is you are trying to do here? The router password is printed on the back of the router, only the wireless network name and password are printed on the tab. You can access these from within the router itself. 

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Karl-TalkTalk
Support Team
Message 3 of 6

Hi wellie51

 

Can you please add your home phone number or Account number to your Community Profile. 

 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

 

We will then reply via this thread in our Community with any further advice or next steps.

 

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

 

Please post back on this thread when this has been done.

 

Thanks

 

Karl.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 6

I AM NOT AN IDIOT, I KNOW MY OWN PHONE NUMBER. WHAT I DO NOT KNOW IS THE PHONE NUMBER TO REPORT THE FACT THAT MY EQUIPMENT IS NOT WORKING AS IT SHOULD. NOT BEING ABLE TO REPORT A PROBLEM IS EXTREMELY ANNOYING. 

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Message 5 of 6

@wellie51 

 

You have already reported the problem by posting it on this forum which is the fastest way of getting it sorted.

 

CAPS LOCK PROBLEM EH or just shouting at us !!

 

What you are being asked to do is IMPORTANT !!!!!!


Could you please ensure that your personal information is up to date in your profile.
Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

This is the way that @Karl-TalkTalk  can locate your account from your screen name !!!

If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.
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Message 6 of 6

Hi wellie51

 

i've replied to your other thread.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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