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Sky Sports losing picture

ian784
Popular Poster
Message 4 of 4

I have an issue where Sky Sports intermittently loses the picture. I get pixellation and the picture freezes, followed by a blank screen. It then reloads the picture after about 30 seconds but this is extremely frustrating when watching live sports. Other devices connected to the router lose the IP adress occasionally which can usually be resolved by rebooting the router. Download speeds on the router using Speedtest are averaging about 12mbps so I don't think it's a speed issue unless it's occasionally dropping speed. I'm wondering if it's the router, any ideas?

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3 REPLIES 3

Message 1 of 4

No Problem 🙂

 

Test when it arrives, and any problems, let me know.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 4

Many thanks Karl

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

A new router is on the way for testing.

 

This should arrive in the next 24-48 working hours.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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