on 10-02-2018 02:55 PM
I have used Talk films (used to be called blinkbox) for a number of years. Have a good library of films which i wish to watch. Samsung Smart TV application has vanished. Have tried looking for it but not available. Tried talking to customer services, but got no where. Tried online chat agent who told me that the old application had been removed and that a new one would be available soon. I asked how soon but he would not answer. Situation is i want to watch the films i have purchased, but am being denied. Can someone give me a clear answer as to when i will be able to restore the service i have paid for?
on 10-02-2018 06:19 PM
on 10-02-2018 06:12 PM
Thank you for escalating.
I am a Talk Talk broadband customer and the account information does include contact details. Any idea how long it normally takes to get a call from the team?
10-02-2018 05:42 PM - edited 10-02-2018 05:43 PM
Anticipating your desire, I'd already escalated this topic to the OCE TalkTalk support team.
If you're a TalkTalk Broadband customer you'll need to ensure your Community Profile Personal Information (Click here) includes your landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The Community support OCE's (TalkTalk team) will then be able to link this topic to your TalkTalk service account.
TalkTalk TV Support is here.
Are you a TalkTalk broadband customer?
Have you tried to access your content on the TalkTalk TV website?
Do you have a YouView TV Box or Chromecast?
If waiting until Monday isn't an option, the best options for general TalkTalk support are LiveChat or Messenger on the MyTalkTalk mobile app (8am to 10pm).
For calls to Customer Service agents from a mobile, call 0203 441 5550. (8am to 8pm) Calls to Customer Services on 0345 172 0088 are free from your TalkTalk phone (8am-8pm) with Technical Support 24/7 every day.
on 10-02-2018 05:34 PM
There was nothing in my post that might be considered 'unfriendly'. I was simply asking for gudiance in escalating my compliant to one of the OCE members (did not appreciate they are not here at weekends). Having got no where with a long telephone call earlier today and been 'misled' using the chat application, i was hoping to achieve traction in getting access to my films.
I appreciate your respsonse
on 10-02-2018 05:23 PM
on 10-02-2018 05:03 PM
Thank you for the information you provided.
I really do not want to have to purchase more items to use a service that has worked perfectly well for a number of years. The family TV is mounted on the wall and there is no place to add another box of tricks (along with power leads). I signed up for the servcie through the TV and have never used anything else for the films, so why should i have to pay more money to access what i have already paid for?
Surely this is a simple case of breach of contract?
How do i escalate this to one of the OCE members on this forum so i can get some traction in resolving this issue. My phone call to the help centre ended with the phone being put down and the online chat included a lie from the operator, so i have little faith in that option.
I have films i cant watch!
on 10-02-2018 04:26 PM
The option to watch on a Samsung Smart TV was only one of the options, as I mentioned. It's a shame that Sumsung pulled the plug.
The main viewing option is always intended to be the TalkTalk TV Box but if you're not a TalkTalk customer then the TalkTalk TV content has always been supported by Chromecast. So, content on the web, android or iOS devices can be cast to Chromecast connected to your Samsung TV and viewed as normal.
Here's the advice on supported devices (Click here)
on 10-02-2018 03:24 PM
Thank you for the information.
Its a pity that the chat agent lied to me when he stated there was a new application in the works.
I dont have any apple devices and its not possible for the family to gather round my mobile phone to watch the library of films.
If Samsung are unwilling to carry the talk talk app anymore, it is a little surprising that Talk Talk did not send us an email warning of the impending loss of service, as they must surely have known.
How do i go about getting my money back for the films i have purchased, as i have a significant library?
10-02-2018 03:13 PM - edited 10-02-2018 03:16 PM
Here's the advice from TalkTalk about compatibility for TalkTalk TV and viewing your purchased content.
Unfortunately, Samsung wouldn't allow the new TalkTalk TV app to be loaded onto their TV's. As far as I'm aware Samsung are not going to allow a new app to be provided so the idea that a new app would be available soon is a non-starter.
But you can still download the new TalkTalk TV app from iTunes for an iPad so long as it's running iOS8 or later release and download from PlayStore for an android device.
You can view your content on the TalkTalk TV Box connected to your Samsung TV, on the TalkTalk TV website app (www.talktalktv.co.uk) and on an iPad or android device.
The best, big screen solution is to use the TalkTalk TV Box.