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System unresponsive when recording

D0gByt3
First Timer
Message 2 of 2

When ever the huawei/youview box goes onto record it is not possible to use any button on the remote except power off.

 

This mean I cannot watch any other channels or watch any apps.

 

As soon as the recording stops the remote/box is usable again!

 

 

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

Try a Youview Maintenance Reset (Option 2: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Set the box back up and see if there is any improvemenr.

 

Thanks  

 

Karl. 

 

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