on 26-05-2018 04:08 PM
As a long term customer I've not had any problems up till now.
I have faster fibre ,sky movies and sport and up to 2 weekends ago no trouble renting films.
Went to rent "last jedi" but it will not play just get ttg-216 error. On the phone to talktalk tech. for almost 3 hrs only to find Netflix and app/player updating does not work as well. Oh and the techs. can't do anything (they had no idea!) .Everything has been tested and is working fine waiting for a phone call from someone higher up (no faith in that!)
Answered! Go to Solution.
28-05-2018 02:15 AM - edited 28-05-2018 02:42 AM
I'm pleased that it worked.
It may be worth you copying it and saving on your computer as I have had to use it several times over the years. It cures all sorts of things, channel tuning problems, internet connection problems, remote not responding and many other things which you come across as it reinstalls the main software, so any minor data corruptions in the operating system are often fixed.The basic instructions are on the Youview site under Maintenance Mode Reset. I added the other bits following my personal experiences.
If this doesn't work then the "factory reset" from the main YV menu can often get the box working again but, it wipes your recordings as it also fully re-formats the hard drive.
on 27-05-2018 10:57 AM
sorry it took so long getting back to you , life got in the way !
Did everything you said and lo the films now playable, Netflix comes up and everything else looks to be working too!
Wish I'd known about the maintenance reset before , could be a bit of a life saver!
on 26-05-2018 07:39 PM
I am assuming that the yes many times was in answer to my question about restarting box.
It may be worth trying a Maintenance reset which will keep your recordings as follows, this will reinstall the software :
Turn the box off, then unplug power lead for a couple of minutes.
Re plug in power .
You will then need to reset your personal settings (such as parental controls / RF loop through / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.
on 26-05-2018 06:46 PM
No I haven't had E-mail and I don't see the point in buying things which will be free in a month, so no I haven't tried a purchase. The OP received a confirmation of purchase E-mail.
on 26-05-2018 06:42 PM
Have you unplugged box for a couple of minutes and restarted it? It may be worth restarting router too.
on 26-05-2018 06:35 PM
What happens when you go to NETFIX app?
26-05-2018 06:33 PM - edited 26-05-2018 06:56 PM
Contacting them from your landline or via chat is free.
In my opinion and experiences you're better off on here for any solutions. It may not seem so as it isn't live in real time but, it saves both your sanity and in most cases a proper solution is readily received.
I haven't seen an E-mail either but I like you am a customer with boosts so my understanding is that nothing should have changed. I have seperately raised this to the powers that should know for clarification.
on 26-05-2018 06:32 PM
the other players except for Netflix have been working fine as is the phone and all other tv channels. I never had the email about the changes but I did get one thanking me for renting the film.
on 26-05-2018 06:28 PM
Have added my phone number to profile as asked.
I do hope that the problems can be sorted soon (it'd been a good service up to now but the the total lack of understanding of the problem by the Tech. Gang over the phone and through messaging is rather worrying. (Plus I'm £4 out of pocket!)
on 26-05-2018 06:25 PM
The link you gave ONLY refers to non TV (previously Blinkbox) customers. The box still plugs purchases.
on 26-05-2018 06:08 PM
I have escalated this to OCE support for clarification and hopefully a solution.
Could you please ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information, Settings, Personal information, then scroll to the bottom of page and click save) Only you and the OCE can see this info.
on 26-05-2018 06:03 PM
Customer is NOT a TV only customer.
on 26-05-2018 04:54 PM
If you have been trying to make a purchase from TalkTalk TV then you cannot do so any longer, the services are in the process of being moved to Rakuten and you should have been advised by email, you can find further details in the help article here: https://help2.talktalk.co.uk/important-changes-tv-only-customers
There is a separate glitch with player updates where it states they do not work whereas in fact they do, are you actually having any issue using Netflix, or other players?