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Auseal
First Timer

on ‎02-04-2021 01:20 PM

Message 2 of 2

Hi,  Ive been a Talk Talk user for a couple of years now and just upgraded to Fibre 65.  It says I will now start having to pay £2 for my TV box which was free before.  Thing is ive never had a TV box so what can I do about this.

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fr8ys
Community Star

on ‎02-04-2021 01:52 PM

Message 1 of 2

You will need to speak to the Loyalty Team to get this removed from your account. Staff here cannot help unfortunately
0345 172 0046 is currently working. 

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

 

Not sure if chat now can deal with this but if you wish to try  there is a link on this page.

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Again opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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