TV Support

For help with your TalkTalk TV box, channels and apps.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tv subscription channels no longer work

barrypaley
Chatterbox
Message 3 of 3

My tv subscription channels do not work. They were heavily pixilated for a couple of weeks but then they went. I have done all the resets except a full factory reset because I want some of my recordings. Any advice other than a full reset.

0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi barrypaley

 

Are you using powerlne adapters ?

 

Do the channels fail with a direct connection to the router ?

 

Do on demand players work, such as BBC Iplayer or ITV player etc ?

 

Is general internet working ok ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

0 Likes

fr8ys
Community Star
Message 2 of 3

A factory reset should not be needed for subscription channels.

 

Do you use powerlines?

 

Try pairing these again, and also turn off your router for a few minutes and try again.

 

If this does not work, you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes