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When does my package arrive?

kdmcm
Chat Champion
Message 6 of 6

I've recently upgraded to:

AMAZON PRIME DEAL: Faster Fibre Broadband with average speeds of 38Mbs, plus TalkTalk TV and Amazon Prime for just £25.50 a month (previously £33.95)
There are no set-up fees or equipment delivery charges as part of TalkTalk’s commitment to fairness. What’s more, the offer includes a free TalkTalk TV Lite Box, enabling customers to stream Prime Video on TalkTalk TV without having to switch between devices.

Free TalkTalk TV Lite Box included; upgrade to a TV Plus Box for half price at £25 (was £50)

 

It's started to appear on my TalkTalk bill, but I'm yet to receive a talktalk TV box, or any details on how to use the TV service or the Amazon Prime Video.

 

When should I expectt eh pack to arrive, please?

 

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5 REPLIES 5

Message 1 of 6

I quote me "This is a description of what I bought. It may not be the actual link I followed, but it's certainly what I was sold."

 

...and my TV box that they're not sending me arrived a few days ago. Just waiting for a PIN code or some kind of documentation, and a voucher for Amazon Prime.

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Message 2 of 6

That link is to an offer from more than a year ago.

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Message 3 of 6

Bud, did you trigger something? My TV box arrived today. Was that coincidental, or was it because I spent several hours being a moany customer?

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Message 4 of 6

This is a description of what I bought. It may not bethe actual link I followed, but it's certainly what I was sold. Sadly, I have no evidence of this. Not a confirmation email, a letter... Nothing. Just a bill.

 

https://www.talktalkgroup.com/article/talktalkgroup/2020/AmazonPrime

 

 

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Karl-TalkTalk
Support Team
Message 5 of 6

Hi

 

Can you provide the link for the information above ?

 

I'll Pass this to our colleague and ask them to look into this and they will dispatch a box if required.

 

Thanks  

 

Karl. 

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