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You View box stuck on loading screen

JustinePeters94
First Timer
Message 4 of 4

Just switched to Talk Talk a couple of weeks ago and noticed over the past 3 days it has been crashing a lot while watching TV or using the Netflix app and I've been having to use the power button at the back to restart the box. It is now stuck on the youview loading screen and can't get any further than that since yesterday. Have tried resetting etc but it doesn't do anything 

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3 REPLIES 3

Message 1 of 4

Hi

 

I'll get the TV box swapped out for you.  A replacement is on the way.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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JustinePeters94
First Timer
Message 2 of 4

I have now added my home phone number. Thank you 

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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