You view box problem

[Karen1962]

I have been having problems with my YouView box freezing and partially recording. I am constantly doing a soft reset and have also done a system reset.   I went on the online chat over 2 weeks ago and after several exchanges taking over 4 hours I was told I would be receiving a new replacement box within next 3 days. I had also sent in a complaint due to poor service and had several emails and texts  saying I would be receiving a call from customer service to discuss. Neither the new box or the phone call were received despite waiting in for the calls.  I am out of contract next week so will be looking to move providers unless this is resolved. 

[Karl-TalkTalk]

Hi

Currently we only supply the DN360T model, we stopped providing the recordable box at the start of the year.

Thanks  

Karl. 

[Karen1962]

Hi Karl

received the new set top box today but have been sent the DN360T which doesn’t have recording facilities. My current box is the DN372T which is what I need replacing for like for like. Thanks 

[Karl-TalkTalk]

Hi

the box is on it's way.

Thanks  

Karl. 

[Karen1962]

Hi Karl

i now have no tv at all. Box froze and done a factory reset and it came up with system start up error (106). I hope the replacement box arrives soon thank you 

[Karl-TalkTalk]

Hi

i'll get the box out to you.

Thanks  

Karl.