on 28-03-2020 04:16 PM
For the past two days I have not been able to record programmes on my YouView box. (I have carried out the troubleshooting tips recommended online such as, checking that software is up to date, However a message does state that program and box updates can not be carried out.
I have also rebooted the mains network adaptors and YouView box by switching it off via the switch at the back all without success.)
The scheduled programmes indicate that they are being recorded but at the end they show "Failed to Record."
I am now at my wits end and would welcome any assistance, due to the coronavirus situation it appears that all help has disappeared from TalkTalk services.
Answered! Go to Solution.
on 28-03-2020 04:26 PM
I should try a maintenance reset as follows OPTION 2 keeps your recordings otherwise a factory reset from the main Menu > Settings > Bottom row of last row BUT, this will lose your recordings :
Turn the box off, then unplug the power lead for about 10 minutes.
Re-plug in power lead.
You will then need to reset your personal settings (such as parental controls / Antenna Out / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
It is also a good idea to restart your router once you have done this.