Youview box stuck on loading

[jrcd92]

Hi there,

My Youview box has drastically slowed down in the last month or so, and yesterday it seemed to give up the ghost. When I power it on, it gets stuck on "Loading" endlessly. I've tried a different ethernet cable and port into the router, I've tried a Factory Reset on the Maintenance Menu, and I've turned it off at the wall then back on again - the solutions suggested on previous threads.

I'm not sure if there's a known fault, or if there's something you recommend I try next, but I appreciate your prompt support!

Thanks again,

Jack

[fre55die]

Hi @gabell84 

You have posted on an old post by somebody else so it is unlikely to be picked up by a member of staff promptly and I am unable to escalate it for you from here. Could you please start your own post so that a staff member can pick this up and deal with it.

VERY IMPORTANT FOR SUPPORT !!!!!!
Could you please ensure that your personal information is up to date in your profile INCLUDING your registered landline number
Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info.
This is purely so that the staff can tie up your details and trace your account as this is not possible from just your screen name.
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

[gabell84]

Mine is the same, just keeps loading & I've tried everything! 

[Maryann1]

I’m having the same problem I’ve tried everything could I please get a new box too thank you 

[Karl-TalkTalk]

No Problem 🙂

Glad to help.

Karl 

[jrcd92]

Thanks so much Karl - your quick support is much appreciated. I'll let you know when it arrives!

[Karl-TalkTalk]

Hi Jack

I'll get a repacement box out to you.

Thanks  

Karl.