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frequent youview box freeze and very slow wake up

Kevinkyitoe
First Timer
Message 2 of 2

I have my  talktalk TV youview box over 10 years with same box and same ethernet cable from my router which has been changed many times about 5 times since I joined Talktalk[tiscali before] over 10 years. I do not bother before as I have freeview aerial and switch when talktalk TV give me a problem. However due to internet line upgrade from vodarfone in my area, caldecotte, Milton Keynes[ Giga fast fiber ] I lost my freeview aerial and have no choice using only Talktalk TV. Now youview box wakes up very slowly taking around 10 minutes, hence I have to switch it on 10 minutes earlier to watch my favourite programme and also had a freeze occasionally, cannot change channel and even watch TV. I wonder if I need to get updated Youview box with faster trasmitted cable between router and box. can I ask Talktalk to do that as I have been with talktalk[ tiscali before] since 2004-5.

Dr K Toe

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1 REPLY 1

Karl-TalkTalk
Support Team
Message 1 of 2

Hi

 

Can you try a Youview Maintenance Reset (Option 2: Keep Recordings).

 

See if the performance of the box improves.

 

Thanks  

 

Karl. 

 

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