on 02-02-2022 08:12 AM
Hi alan 15
I'll get a set of adapters out to you and see if this helps.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 31-01-2022 12:18 PM
I forgot to say, you are in the queue for a TT specialist, however they will probably ask you this before they can proceed further.
30-01-2022 08:34 PM - edited 30-01-2022 08:37 PM
Hi @alan 15
Have you tried all of the options? Are they both showing solid green with no occasional Red or Orange showing in the middle lights.? Have you done the factory reset with both plugs in the same double socket? If so do they re-pair with solid greens in the centre light for some time, say 20 minutes or so?
I've just had to unplug mine for 20 mins after Alexa went dumb on me because of a random orange and red occuring on the plug downstairs.
28-01-2022 11:59 PM - edited 29-01-2022 12:07 AM
Hi @alan 15
I'm guessing from what you say that you are using Power Line Adapters to connect your TT box to the router? If so then here are a list of things to try. Sorry, there are a few so here goes :
Are they showing constant greens in the middle light with no occasional or constant orange or red lights on either plug? If a constant or flickering orange or red light is present then reset the plugs as described in the article below.
Are they connected directly into the sockets and not via an extension lead, as they should be straight into the socket?
If they are directly connected, is this a recent problem with it all working OK previously? If so then firstly unplug both plugs from their sockets and leave them for about 10-15 minutes, then re plug in and see if this has fixed the problem.
If not then here is a further list of things to try : https://community.talktalk.co.uk/t5/Articles/Fix-a-problem-with-your-Network-Connectors/ta-p/2284111
Please report back on how you get on.