501 Error - Won't Reset

[kat85el]

Have 501 System Start Up Error

tried all reset options but it gets as far as Waking Up & freezes

the box has blue & red lights but no dots on the TV screen

box also makes clunking noise when turned on

any help please!

thanks 🙂

[OCE_Karl]

Hi

We can replace the TV Box if the contract is renewed.  This can be done online via My Account or by calling our customer loyalty teams directly on 03451720046

Once completed, let me know and I can request a box is dispatched.

Thanks  

Karl. 

[kat85el]

Hi Karl

Where in My Accounts do I go, can't see?

thanks 

[OCE_Karl]

Hi

In My Account, if you select HOME > Summary this should show your package details and recontract details etc.

Thanks  

Karl. 

[kat85el]

I've upgraded to Fibre 65. 

Are you able to send a new TV box with that?

thanks

[OCE_Karl]

Hi

i'll request this is sent to you.

Thanks  

Karl. 

[kat85el]

Great, thanks for your help! 🙂

[OCE_Karl]

No Problem 🙂

Karl 

[kat85el]

Hi Karl

I recieved the new router today, do you know how long the TV box should take please?

thanks

[OCE_Karl]

Hi

The TV order is still open on the system, it looks like it was queued up behind the provisioning order and is showing a completion date of 19th.

If the box is not dispatched over the next couple of days, I'll place the order manually.

Let me know if the box does not arrive by the weekend.

Thanks  

Karl. 

[kat85el]

Hi Karl

The TV box hasn't been delivered yet

thanks 🙂

[OCE_Michelle]

Hi kat,

I'm really sorry for the delay. Has this still not arrived? If not then we can look into this further for you,

Thanks