Almost useless digibox

[agogathow]

I've tried three times to get a replacement digibox, all but given up trying after three separate occasions two of which resulted in phone operators HANGING UP on me. Seriously annoying.

Ours has been painfully slow to the point where it froze up twice. Please can someone send us a replacement I read on another thread that the new ones are really good!!

PLEASE can someone look into this and contact me.

[agogathow]

Can a OEC reply to this please?

[OCE_Karl]

Hi,

We're happy to look into this for you. So I can find your details, can you update your community profile to include your home phone number.

If you don’t know your phone number, don’t worry, you can add your account number.

To check your phone number, you can dial 17070 from your home phone.

To update your info, go to 'My Settings'. then 'Personal Information', add your details, then click 'Save Changes' at the bottom when done.

You can also follow this link : Update My Profile

Let me know when you have done this.

Thanks

Karl

[agogathow]

Thak you Karl I updated

[OCE_Karl]

Hi

Your current TV box is one of the newer models, the DN372T.  

Can you try a Youview Maintenance Reset (Option 2: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

Set the box back up and see if the performance improves.

Thanks

Karl. 

[agogathow]

Thanks for the reply Karl.

I've tried all the resets in the past. It frequently turns itself off and then back on again!

[OCE_Karl]

Hi

I'll get a replacement shipped out to you.

Thanks

Karl. 

[agogathow]

Thank you Karl

[OCE_Karl]

No Problem 🙂

Karl