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Almost useless digibox

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8 REPLIES 8
agogathow
Conversation Starter

I've tried three times to get a replacement digibox, all but given up trying after three separate occasions two of which resulted in phone operators HANGING UP on me. Seriously annoying.

Ours has been painfully slow to the point where it froze up twice. Please can someone send us a replacement I read on another thread that the new ones are really good!!

PLEASE can someone look into this and contact me.

agogathow
Conversation Starter

Can a OEC reply to this please?

OCE_Karl
Community Team - TT Staff

Hi,

 

We're happy to look into this for you. So I can find your details, can you update your community profile to include your home phone number.

 

If you don’t know your phone number, don’t worry, you can add your account number.

 

To check your phone number, you can dial 17070 from your home phone.

 

To update your info, go to 'My Settings'. then 'Personal Information', add your details, then click 'Save Changes' at the bottom when done.

 

You can also follow this link : Update My Profile

 

Let me know when you have done this.

 

Thanks

 

Karl

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

agogathow
Conversation Starter
Thak you Karl I updated
OCE_Karl
Community Team - TT Staff

Hi

 

Your current TV box is one of the newer models, the DN372T.  

 

Can you try a Youview Maintenance Reset (Option 2: Keep Recordings).

Please note any future scheduled recordings will be lost and will have to be rescheduled.

 

Set the box back up and see if the performance improves.

 

Thanks

 

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

agogathow
Conversation Starter

Thanks for the reply Karl.

I've tried all the resets in the past. It frequently turns itself off and then back on again!

OCE_Karl
Community Team - TT Staff

Hi

 

I'll get a replacement shipped out to you.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

agogathow
Conversation Starter
Thank you Karl
OCE_Karl
Community Team - TT Staff

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE