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Amazon Prime

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5 REPLIES 5
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Popular Poster

Hi 

 

I received tv box so I could set up Amazon Prime that was offered for renewing contract but I’ve yet to receive the code. Is there a delay in the emails being sent out? 
I’ve checked spam/junk folders 

 

TIA

Pops
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Community Star

Hi,

 

Just to clarify, did you upgrade your package at the time of renewal to fibre or did you already have fibre?I

 

Amazon vouchers are only available to new customers or those taking out fibre, and is not part of the "standard" renewal package, as far as I'm aware and OCEs have been advising.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
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Popular Poster
No it was a renewal of faster fibre. The offer was on the page I clicked and said new and existing customers?
My bad if I’ve read in error
Pops
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Community Star

Was it mentioned in your renewal email? 

 

You are in the staff's queue For a response, so I'll leave it to them to confirm.

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
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Popular Poster
No just the renew contract page.
Thanks for the reply
Pops
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Community Team - TT Staff

Hi

 

fr8ys is correct, the Amazon offer was for customers new or existing upgrading to fibre with TV.  

 

Standard contract renewal without changes would not be eligible for this.

 

Thanks  

 

Karl. 

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