Just to clarify, did you upgrade your package at the time of renewal to fibre or did you already have fibre?I
Amazon vouchers are only available to new customers or those taking out fibre, and is not part of the "standard" renewal package, as far as I'm aware and OCEs have been advising.
Was it mentioned in your renewal email?
You are in the staff's queue For a response, so I'll leave it to them to confirm.
fr8ys is correct, the Amazon offer was for customers new or existing upgrading to fibre with TV.
Standard contract renewal without changes would not be eligible for this.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE