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Amazon app cant update TV box

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3 REPLIES 3
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Roadmender
Chatterbox

After much trouble getting my Amazon Code which took several weeks.  I now can't update my Huawei TV Box type DN360T.01.02.P, it tells me it cannot be updated try later, done that for several days no joy. WHY !

 

I wonder what is the point in having Amazon Prime when you cant use it. How disappointing TT. Put things right for me please.

Roadmender
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Community Team

Hi Roadmender,

 

I'm sorry to hear this. Just to confirm, have you had a look at the below Help Article?

 

About Amazon Prime Video

 

Thanks

 

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Roadmender
Chatterbox

Hi Michelle, thanks for reply, yes done that.

 

There is no Amazon App on the TV box.

 

As said tried over several days to up date apps, each time it just tells me it "can't update and try later."

 

I've looked at the forum for the same problem, which hasn't also helped.

 

Is my box faulty or too old ?

 

Regards,

Roadmender
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Community Team

Hi

 

The DN360t model box does support the Amazon player, and with the box being about 6 years old, could possibly be failing.

 

I'll get a replacement TV Box out to you so a new box can be tested.

 

Thanks

 

Karl.