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Need help?

Been charged £50 for a tv box and service that I don't have

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5 REPLIES 5
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Popular Poster

 

Hello

 

I was charged in october £25 for multiroom set-up even though I cancelled my order before it was set up.

 

Now this month I been charged another £25 for a new tv box that I don't have and haven't even ordered. 😕

 

I'm also getting charged £2 p/m for 'call diversion' I don't what this is and I didn't ask for it either.

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Community Team - TT Staff

Hi Jay71, I can take a look at this for you. I've sent you a personal message. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Community Team - TT Staff

Thanks, Jay. 

 

Your account is showing multiroom is active. Do you no longer want this service?

 

You can cancel any calling features by logging into My Account. 

 

Thanks

Emma

Be sure to give kudos and accept your solution

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Popular Poster

I didn't want it to be begin with, why would I want multiroom when I only have one box?

 

I am going to be refunded the £50?

 

What about the call diversion charges? Another service I didn't ask for.

 

Also, with due respect to what is going on in the country atm, this still taking an utterly ridiculous amount of time to sort out.

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Popular Poster

Bump.

 

18 days and counting...

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Popular Poster

2 months and counting, 5 weeks since any contact, still waiting for this simple problem to be dealt with.

 

Your customer service is a disgrace.