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Continued failed recordings

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5 REPLIES 5
stlouish
Chatterbox

Hi,

 

My box has not been able to record any programmes since Thursday despite attempts to restore settings in maintenance mode.

 

Not sure what else to try - could it be a faulty box?

 

Thanks,

Hannah

Community Team

Hi Hannah

 

I'm sorry to hear this.

 

Is this is affecting all TV content, both freeview and IP channels?

 

Could you try another Maintenance Reset and retest?

 

Thanks

 

Debbie

stlouish
Chatterbox
Hi Debbie,

Yes it is affecting all channels and recordings that were made before Thurs are no playing either.

I have tried all resets to no avail...

Any further advice would be appreciated.

Thanks,
Hannah
Community Team

Hi Hannah

 

Thanks for your reply.

 

Please can you now try a full Factory Reset from the YouView Settings Menu.


Just to advise,  this will fully erase and set up the Hard Drive in the box (so you will lose any recordings)

 

Thanks

 

Debbie

stlouish
Chatterbox
Thanks Debbie, this seems to have done the trick!
Community Team

Hi Hannah

 

That's great thanks for keeping us updated 🙂

 

Debbie