This had been happening for ages (along with several second blackouts; failure to record; no picture on playback). The only way round these for me was to unplug and wait 10 seconds and power back up but this takes ages. I received a new box last week and last night, it just stopped repsonding to the remote again. I will try the suggested method of holding the button at the front of the box next time. It has been said that this was fixed in software updates but it is still happening to me. Anyone got any further information on this. Thanks.
On some of the earlier software releases some boxes not responding to the remote was an infrequent but repeatable issue.
On the current release firmware 72.44.124 which has had more bug fixes, fingers crossed I haven't had a repetition of the issue. I cannot say it's gone for good just yet but it's looking hopeful.
And yes, the reboot from the front panel is the way to go for this issue and if the box does not come out of Deep Sleep mode which was another issue that I hope has gone for good.
It seems odd that the same issue has occurred on the replacement box also. Are you using all the cabling and the remote control which came with the new box? Which software version is it running? As Gondola said this should be 72.44.124.
Yes - using all the new cabling and remote that came with the box (bright white ethernet cable with yellow ends now rather than a yellow cable).
Software version is the latest 72.44.124; component software 3.2.96(4e0829)
OK, try a maintenance mode reset, option 2, follow the instructions here. Although to be honest with a new box there is little to lose with an option 5 reset if that doesn't work. Let us know how you get on.
Happened again 30mins ago. A few buttons on the remote do still work - Mute, volume, Box power, TV power and Source but none of the others. Pressed the front power button for a few seconds but not much quicker to come back up than just pulling the plug out.