I've got Huawei tv box that only BBC Iplayer works on. No other player w orks and I just get the message "programme currently not available". I have had this problem for years but used other devices instead. I have recently upgraded to fibre and want to use the Huawei tv box more but I'm not able to. I have tried to speak to talk talk support but still no joy as they don't seem to understand the problem. If I can't use subscription free catch up I won't be signing up for premium ones.
Solved! Jump to the Best Answer.
Is there an aerial connected to the Box. Some of the on demand players require an aerial connection to identify the region.
Also, have you tried manually updating the software and players from the youview settings menu.
Try this and if still failing, try a Youview Maintenance Reset (Option 2: Keep Recordings).
Please note any future scheduled recordings will be lost and will have to be rescheduled.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
Thanks for feedback. I have tried manually updating the software and players from the youview settings menu.This is also what Talktalk support team suggested. Software is all up to date but still no joy.
I can't see a Youview Maintenance Reset option on my Huawei box just a factory reset option which deletes everything and possibly all software updates.
As BBC Iplayer works and other players load up ok. The YouView support say the problem must lie with the Talktalk box. Unfortunately Talktalk customer support did not offer any further solution.
Is it possible that Talktalk have not obtained the required software updates from ITV, ALL4 and My5 for my Huawei box and this is why they don't work?
Try the instructions here, they are a wee bit more detailed: