Hi, I have an elderly TV Plus box which has apparently died. I went through the reset options as described elsewhere witho no success. I used the online chat to discuss the issue and the agent arranged for me to have a replacement (at a charge). So far OK
Within a couple of hours I got an email to say the order had been cancelled.
The following day I used the chat to 'speak' to someone else. They could not find any reason for the order to have been cancelled and set it up again. Fair enough, things go wrong sometimes.
Again, I received an email saying the order had been cancelled but, I thought, maybe it's just a computer 'thing' so gave it a few days. Then I used chat again and the agent was puzzled but set up the order again. Needless to say I have had another cancellation email.
All this in the space of a week. Three times! Is there anyone on here able to help before I start getting annoyed?
There is a specific code to use when ordering a replacement TV box. If an incorrect code is selected then the order will cancel.
To allow me to check up on this, can you add your home phone number to your Community Profile.
Not showing any open orders for a TV box, last order placed on 13th is showing as cancelled.
I've placed the order myself just now. This should arrive in the next 24-48hrs.
Bump the thread either later today or tomorrow and I'll check this is progressing for you.
Ah, fourth time lucky. However, the unit was missing the remote control. No immediate problem because the one from the old box worked enough to get me set up.
So I go online and report it and a replacement was promised.
In the meantime, for some reason I get a trial for a Kids boost. I have no kids or even grandkids that are of an age to appreciate it so I'm a bit puzzled. Anyway, I cancelled the boost in case I started to get charged.
Back to the plot, and very quickly I get my replacement remote. The packet seems a bit small... and guess what, it's a kids one, a round thing which I won't unpack but looks on the box like a yo-yo with a few buttons on it. Back online and customer service will get me the correct one in a few days. What fun!
You would find it easier just to use ONE source (here [recommended] or live chat for your problems !!). The new boxes do not come with a new remote as the existing ones work with all of the boxes so cutting waste. I understand that most people didn't include the remotes in the return as they had set them up to work with their TV's.
Just use the existing remote as it works on all TT boxes although some buttons may have changed in appearence, the functions are identical.
It works but after many years some of the buttons are not reliable and may need pressing several times to have the right effect.
I can understand the issues with recycling and the like raised before. The old unit, remote (and the incorrect kids unit) will be returned in the blue bag provided for returns. I had assumed that having paid for a new box I would get the complete kit. Had I been given the option of a remote or not on the original order I would certainly have asked for a new one. After all, if I was a new customer, how would I have an old one?