I’ve had a email this morning from talk talk
saying I can pause my sports package but
can only be done on the pause button on the email!
when I clicked on it....
A pop up come up saying the site was not secure
land I needed a password and user name!!
anyone else had one of these?
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What's the sender address? Always best to check to be safe in these times. Was the email sent to your MyAccount login email address? Is your MyAccount login a TalkTalk mailbox?
You'll know if it's from TalkTalk and it's sent to your TalkTalk Mail mailbox sign in then there'll be a yellow security padlock on the From: line.
So long as you don't reveal personal info please screenshot and post here using the Insert Photos (camera icon) above this Reply area.
We do have one click emails going out from last night allowing customers to pause Sky Sports.
This can only be done from the email, not through My Account etc.
Our teams have verified the email and link are genuine and does direct to a HTTPS link.
If you are using the latest version of Google Chrome then this may flag up this warning if any of the images are unsecure links etc, but the email is genuine and you can follow the instructions to opt in to have the sky sports charge suspended for a time.
Thanks for the screenshots.
I've just left two on display to protect your personal data. All images I've moved to your Community hidden folder.
The mail message is from TalkTalk. It is a real concern that the click.consumer website is seemingly hosted on an insecure server. Should never happen. Paticularly when customers are asked for their MyAccount login username and password.
I've drawn this to the attention of TalkTalk. The Community manager is right now looking at this for us.
The email is genuine and sent from us. If you add your home phone number to your Community Profile I can check there is a note on your account confirming the email was sent.