For last week or so I cannot access any of my sky boosts. I don’t get an error message just a blank screen ( although I get the descriptor at the bottom telling me what is on ) I have checked all connections and rebooted both router and tv box. Also been in and checked boosts, and software upgrades. Nothing has resolved the issue
Can you please try the following.
Reboot router and then TV box via the button at the back.
When the TV is ready, Load More TV (TalkTalk/MoreTV Button on Remote).
Select some on demand content from one of your boosts.
This will force a subscription check.
After this, test the channels from the guide and let me know if they display or not.
Out TV teams have taken a look at this, they have asked if you can try one more time as follows.
Reboot TV box via the button at the back.
enter More TV and select some on demand content to trigger the subscription check.
Go to the guide and try a couple of the IPTV channels.
Tried again as requested. My sky sports boost doesn’t enable me to select content but on the starter pack I selected sky 1 and could watch content. However sky1 and sports still blank screen when I tried the channels. Can view on down arrow an image of the content that should be on (and can scroll long the bottom) but not the content itself.
Technology is a strange thing. I've seen equipment last for years, but I've seen equipment fail in the first few minutes, there is no way to be absolutely sure except to test another to rule it out.
Can you try a Youview Maintenance Reset (Option 4: Keep Recordings).
Please note any future scheduled recordings will be lost and will have to be rescheduled.
Set the box back up and retest. If still not working then this will need to be logged to our network access teams.
I have the same problem. But the only difference being I had an "engineer" come today and he couldn't fix it. He said "its a centralised issue affecting lots in the area. Should fix itself in a couple of days". I'm awaiting their next move. I still can't watch a service I'm paying for . Not impressed
Could you please start your own thread for support as each problem is individual and needs investigating separately.
Could you please also ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information > Settings > Launch Profile Wizard,put your phone number in box, then scroll to the bottom of page and click save)