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Since receiving a new router (to solve a different problem) I keep losing the broadband connection at least 3 or 4 times a day. Also speed appears to have significantly dropped. Was getting around 12 or 13 mbps (and better) now around 9 or as low as 6. But never higher.
The router loses the broadband light.
Up until now I've left it a while then rebooted it. But recently left it for longer to see if it restores itself. But it didn't.
No recent changes (except the router). Got power line adapters and Ethernet link etc. But problem exists standing in front of router, hopefully ruling out external issues.
I've mad a change to your connection from here, can you see if this helps ?
Also can you check the home phone and see if you have a clear dial tone or any noise on the line?
The broadband shares part of the line for the phone, so any phone (voice) issues will impact the connection and these must be resolved first before the broadband issue can be addressed.
Do you have a Test Socket, and are you able to test a second phone in the master socket or test socket with nothing else connected to verify the noise is still present.
If it's a solid front faceplate this will be one of the older LJU sockets without a test socket.
This will require an openreach engineer to look at this, but we have to be careful, as if the fault is caused by the extension socket , loose wires etc, BT class that as your responsibility and will only support the line up to the first or master socket. If the master socket itself is at fault, they will change this.
With that in mind, we can arrange an engineer for you.
Can you please PM the following information.
Home Telephone Number.
Account Holder or Non Account Holder.
If account holder, last 4 digits of payment method.
Please do not post personal information directly in the Forums.
Also, please confirm you accept the BT T&C's :
Can you also provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
We will then arrange the next available requested appointment.
Hi, not a big problem at all, but I've recently been getting repeat copies of the last few emails posted here. I don't think it's my email system (as it's only ones from TT). Is it a general problem?
Once again this is a "1st world" problem, one key depression and they're gone after all.
The email notifications you are seeing from the community are affecting other users also. I've had a few repeats myself here. This is an issue with the platform used by our external vendor and this is under investigation.